Terms & Conditions

Mazuma Mobile.com

It is very important that you pay attention to clause 4.4 regarding the grading of your devices.

The value quoted will be subject to the grading and categorisation of your devices.

Upon receipt of your device we will undertake a diagnostic check and reserve the right to amend any value offered to you should we determine that your device does not match the answers you provided during the order process.

Agreed Terms

About Us
1. Company details.
  
  Mazuma Mobile Limited (company number 05909550) (we and us) is a company registered in England and Wales and our registered office is at
  
  Suites 5a and 5b
  Office Building 11
  2 Mannin Way, Caton Road
  Lancaster LA1 3SU
  
  Our main trading address is
  
  Unit 2 Southgate Trade Park
  Southgate, White Lund Industrial Estate
  Morecambe, LA3 3PB
  
  Our VAT number is 291010148
  
  We operate the website www.mazumamobile.com
2. Contacting Us.
  
  To contact us telephone our customer service team at:
  
  Tel 0330 311 9511
  
  Or email [email protected]
  
  How to give us formal notice of any matter under the Contract is set out in clause 13.

Business Customers

We don’t give business customers all the same rights as individuals. For example, business customers can't cancel their orders, and we don't compensate them in the same way for losses. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are placing an order for the sale of your Device that has been used wholly or mainly in connection with your trade, business, craft or profession, even if you are an individual.

Definitions

The following definitions and rules of interpretation apply in these Conditions.
1. Definitions:
  
  Adjusted Offer
  
  has the meaning given in clause 6.2
  
  Business Day
  
  a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
  
  cooling-off
  
  period has the meaning given in clause 4.9
  
  Data
  
  has the meaning given in clause 14.1
  
  Device(s)
  
  each item you wish to sell to us in accordance with these Terms.
  
  PhoneCheck
  
  the software used by us to erase the Device(s).
  
  Price
  
  the price offered to you for the Device(s) which includes, where applicable, any adjusted offer provided by us in accordance with these Terms.
  
  Order
  
  your order to sell the Device(s) to us.
  
  Quarantine Period
  
  has the meaning given in clause 8.3
  
  Rejected Offer
  
  has the meaning given in clause 6.5
  
  Return Fee
  
  has the meaning given in clause 6.5
  
  Revised Offer
  
  has the meaning given in clause 6.4
  
  Site
  
  Unit 2 Southgate Trade Park, Southgate, White Lund Industrial Estate, Morecambe, LA3 3PB
  
  Terms
  
  these terms and conditions as amended from time to time in accordance with clause 14.4.
  
  "you" or "your"
  
  means you, the person or company sending a Device to us to be purchased by us as set out in these Terms;

Our Contract with you
1. Our Contract
  
  These terms and conditions (Terms) apply to the sale and supply of Devices by you to us (Contract). No other terms are implied by trade, custom, practice or course of dealing.
2. Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.
3. In order to complete your Order with us, you will need to tick the box when prompted, to indicate the acceptance of these Terms. Whilst you can view these Terms on our website at anytime, we do recommend that you print a copy for your records. Please be aware that we do update our Terms from time to time.
4. If you do not tick to accept these terms you will not be able to complete your Order.
5. Acknowledging receipt of your Order
  
  After you place an Order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in Clause 4.6.
6. Accepting your Order
  
  Our acceptance of your Order takes place when we send an email to you to accept it, at which point the Contract between you and us will come into existence. It will incorporate these terms and conditions and our terms of use. Please click on the “How It Works” page for more information.
7. Entire Agreement
  
  The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
8. Assignment
  
  You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We, however, may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
9. Cancellation
  
  You may cancel the contract with us at any time up to the time when you send us the Device (“cooling-off period”), providing:
  1. the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  2. you are a natural person acting outside the purposes of any business.
  When cancelling during the cooling-off period, there is no need for you to give us a reason for cancelling the contract, nor will you have to pay any administration charges.
  
  To cancel the contract you must notify us in writing.
  
  Other than if the Device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your Device(s) to us (outside the “cooling-off period”).
  
  Please ensure that you are happy to send the device(s) to us and that it is within your rights to do so.
10. Individuals
  
  By placing an order with us, you warrant that:
  1. You are resident in Great Britain or Northern Ireland; and
  2. You are accessing our site from that country; and
  3. You are legally capable of entering into a binding contract; and
  4. You are at least 18 years old; or
  5. If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your Device to us for the sum indicated via our website.
  You and your parents or guardians release us of any liabilities or claims that may arise if you send the Device to us in breach of this warranty.
11. Consumer Status, Compliance and Non-Excludable Rights
  1. Status. The contract created by you accepting these Terms is not a consumer contract. We have entered into these Terms wholly for purposes relating to our trade, business, craft or profession and we are not a “consumer” under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; accordingly, those regimes do not apply.
  2. Compliance with Mandatory Law. We undertake to comply with all applicable laws governing commercial practices, including the Consumer Protection from Unfair Trading Regulations 2008. Nothing in these Terms excludes or restricts any liability or right that cannot lawfully be excluded or restricted, including under the Unfair Contract Terms Act 1977, the Sale of Goods Act 1979 (section 12), and any other mandatory provisions.
  3. Distance/Off-Premises Dealings. You confirm that all material information about the Device(s) has been provided in a clear and comprehensible manner prior to conclusion of these Terms, consistent with the standards set out in the Consumer Contracts Regulations 2013, even though those Regulations do not apply to this transaction.
  4. Severance. If any part of this clause (or any exclusion/limitation elsewhere in these Terms) is found unenforceable, it shall be deemed modified to the minimum extent necessary to be valid and enforceable, and the remainder shall continue in effect.
12. Companies
  
  By placing an order with us, you warrant that:
  1. You are authorised to act on behalf of the registered business; and
  2. You are based in Great Britain or Northern Ireland; and
  3. You are accessing our site from that country; and
  4. You are legally capable of entering into a binding contract.

The sale of Devices
1. You must own all rights, title and interests in any Device that you send to us. The Device must not be stolen or listed with us or a third party as stolen.
2. Ownership of the Device(s) will pass to us when we receive them, in accordance with these Terms, and we have dispatched payment to you.
3. We reserve the right to update you at any time, via your supplied contact details. This can be via mail, SMS, email or phone call.
4. When selling your Device(s) to us, we will utilise a grading system to establish the quality of your Devices. When you place your Order through the Site, you will be asked several questions to determine the quality of your Device(s). Each Device (inc. Tablets, Watches, Gaming and Laptops) sold should match the make and model in your Order and meet the following conditions:
5. By submitting an Order through our Site, you warrant that your Device(s) comply with these Terms and that you have answered all questions truthfully and honestly and graded the Device correctly.
6. We may not offer a Price for any Device(s) locked either via a password or by any associate accounts (i.e. iCloud, Google, or Samsung). You must ensure that all Devices are de-registered from any associated accounts (including any "find my iPhone/iPad" applications or similar applications) and are either on a UK network or unlocked. If any of these accounts are still active and you have not replied to our email after 7 Business Days, we’ll automatically process your Device(s) and recycle responsibly on your behalf. You acknowledge that the value of a locked Device, and any revised offer connected to a locked Device, may be zero pounds.
7. All Prices quoted to you are subject to the questions being accurately answered by you and the Device(s) being graded correctly.
8. You are responsible for cancelling any form of airtime contract linked to each Device. We are not responsible and accept no liability for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
9. Please ensure you remove any SIM cards from the Device(s) before sending them to us. We accept no liability whatsoever in the event that a SIM card is sent with a Device and charges are subsequently incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Once we receive your Device(s)
1. When we receive your Device following the completion of an Order, we will conduct a diagnostic check on the Device to ensure that the Device meets our Terms and that the Order is complete. This process takes up to 48 hours (in our peak period) from the point we receive your Device(s).
2. Following the diagnostic check, if your Device(s) does not match the answers to the questions posed to you and is allocated a condition grading that is different to that specified in the Order, we will propose an adjusted offer Price by email to you (“Adjusted Offer”). If you choose to decline the Adjusted Offer, we are happy to return the Device, subject to clause 7.2, for free, in accordance with clause 6.5. We have the final decision on all offers made for any Device. Any Adjusted Offer will be deemed to be automatically accepted by you, and the new Price processed for payment, if you do not reply to our Adjusted Offer within 14 days. For the avoidance of doubt and to maintain the integrity of our assessment process, any photographic evidence submitted to us in support of a grading discrepancy claim will be subject to analysis via AI detection software. Mazuma reserves the right to reject claims where evidence of image manipulation or alteration is identified.
3. If you accept our Adjusted Offer, then you accept that the findings on our diagnostic check are true and accurate.
4. Following the diagnostic check, if your Device(s) does not power on, you will be given a revised offer by email depending on the Device(s) received (“Revised Offer”). If you accept this Revised Offer, we will recycle your Device(s) responsibly and erase the memory within 28 days of your acceptance of the revised offer. If you do not accept the Revised Offer, your Device(s) will be returned to you in accordance with clause 6.5. You acknowledge that the Price of a non-power up ("NPU") Device, and any revised offer connected to a NPU Device, may be zero pounds.
5. If you reject an Adjusted Offer or a Revised Offer (“Rejected Offer”), we will arrange for the Device(s) to be sent back to you subject to the payment of any applicable postage cost to do so (“Return Fee”). This may take up to 14 days from the date of your rejection. We do not accept responsibility for non-delivery of Devices or damage in transit during the return process. We will assist you in obtaining any compensation that the particular courier may offer under their standard terms, if applicable. This assistance is not guaranteed and if no compensation is paid by the courier, we will not make any payments.
6. We reserve the right to claim any Device that we have not heard back on following e-mail communication of an Adjusted Offer or a Revised Offer to the registered e-mail address after 14 days. In such instances, you will be paid the Price offered in such Adjusted Offer or Revised Offer.
7. We cannot be held responsible for the non-delivery of emails because of spam email or junk filters. Please check your junk and spam folders. This is also noted on our Order confirmation emails.
8. Once received all Devices will be fully wiped and all data destroyed using PhoneCheck. Any Devices that cannot be wiped/erased using PhoneCheck will be destroyed or sent back to you subject to the payment of any applicable Return Fee.

Rejected Devices
1. If you reject an Amended Offer or a Revised Offer for your Order we will return your Device/s. Please allow 3-5 Business Days. If the delivery fails on the first attempt we will contact you by phone and email before returning for a second time. If the second attempt fails you must contact us to arrange a third delivery at your own cost. If there is no contact for 5 Business Days we will automatically process your payment at the Price offered in any Adjusted Offer or Revised Offer.
2. All Devices that are the subject of a Rejected Offer are returned on a Tracked 48 hour service with Royal Mail, with a value covered up to £150. Should you wish to increase the level of cover up to £750 there will be a charge payable of £9.85. You will be given the opportunity to select this increased cover shortly after we receive your Rejected Offer, and it is very important that you select this option as soon as possible so that the Device is returned with the appropriate level of cover. We recommend you review the Royal Mail’s own compensation arrangements at: https://www.royalmail.com/retail-compensation-policy-loss to ensure you are satisfied that the Device has the necessary cover you require when it is returned to you. We accept no responsibility or liability for the Device after it has been handed to Royal Mail, and will only account to you for any compensation which is equal to the amount we receive from Royal Mail.
3. Device(s) received that are on the asset watch list (typically as a result of being within the first 6 months of contract with a network such as EE) are unable to be sold during this period due to the networks vested interest in the Device(s). We will return these Device(s) to you subject to a repatriation charge of £15.50 per order.

Lost or Stolen Devices
1. We support and adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.
2. We will check the IMEI/Serial number of all Devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.
3. If a Device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify you by email and quarantine the Device for an initial period of 28 days ("the Quarantine Period"). Payment for Device will be withheld by us until the CheckMEND record does not show the Device as stolen or lost.
4. In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the Device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.
5. If during the Quarantine Period the Device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.
6. However, where the Device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the Device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.
7. UK legislation states that we cannot under any circumstances return or pay for a Device which is lost, stolen or recorded as such unless endorsed in writing by CheckMEND and by such you agree to pay any return costs involved.
8. If you have received payment from us for a Device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 Business Days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the Device.
9. We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.
10. If we at any time become aware of any issues relating to the ownership of the Device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.
11. We may disclose your details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.

Counterfeit Devices
1. Please note, if a counterfeit device is received, we will be unable to make payment for it. In such instance you be required to cover any return postage costs, or the Device will be responsibly disposed of. If we do not hear from you, the Device will automatically be responsibly recycled on day 15.

Your obligations
1. You shall:
  1. Respond promptly to any requests for information and/or directions from us relating to the Device(s) and the erasure of data.
  2. Promptly tell us if you become aware of any problems or potential problems which may impact of the grading process or data wiping process;
  3. Ensure that any action or lack of action by you does not increase any cost to us of acquiring the Device(s)

Pricing
1. Prices offered on our website are subject to change at any time without notice.
2. All prices include VAT (or other applicable tax).
3. When your order has been placed, the prices quoted are guaranteed for 14 days from the ‘Order Approved’ date. (This is the date on which we send you a confirmation email) If your phones are received after 14 days from the ‘Order Approved’ date, the up-dated, current prices will apply. This could be disappointing – so to help you, we’ll send a reminder email during the 14 day guarantee period.

Payment
1. We offer an option of cheque or bank transfer. You will be required to select a payment option when placing each online Order. Unfortunately, this payment option cannot be changed once the order is placed.
2. When we receive your Device(s), we will check that the sale is complete, and that the Device(s) meet our terms and conditions. Providing it does, we will post/make payment to you, by cheque or bank transfer on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm and in events that are out of our control.
3. Cheque
  
  Cheque payments can only be made to the name and address given when you register. If you have damaged your cheque, you can have it reissued, by posting us a written request and including the damaged cheque to the following address:
  
  Mazuma Mobile Limited Accounts Department
  Unit 2, Southgate Trade Park, Southgate,
  White Lund Industrial Estate,
  Morecambe, LA3 3PB
  
  If the damaged cheque is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.
  
  If you have lost or damaged your cheque, you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.
  
  Cheques must be deposited within 6 months of the issue date. Please note, your bank cannot and will not accept your cheque if it is over the 6 month period. A replacement cheque will not and cannot be issued after 6 months.
4. Bank Transfer payments
  
  Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made. If when we come to make a bank transfer to you, it is identified by the bank that the account details provided are incorrect, then we will issue you will a cheque in accordance with the provisions of clause 11.3
5. We will not be liable for any losses that you may suffer if you fail to receive payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly submit payment details when using the Website and not notifying us of this error.
6. Please note, in some exceptional circumstances we have experienced clearance of funds taking up to 5 business days in certain bank/building society accounts.
7. Payment processing depends on third parties and is out of our control. We will not be liable for any third-party action or inaction which results in a delay of payment.

Postage
1. We have various posting options including Royal Mail.
2. Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.
3. As we are not the legal owner of the goods at time of you sending the Device(s) to us, our ability to make claims on your behalf maybe impacted as a result.
4. Registered deliveries should be sent to us at Mazuma headquarters:
  
  Mazuma Mobile Limited
  Unit 2, Southgate Trade Park, Southgate,
  White Lund Industrial Estate,
  Morecambe, LA3 3PB
  
  Please see posting options and packaging instructions for further details.
5. We do not accept responsibility for any items that are lost or damaged in transit. When sending Device(s) to us, you are responsible for contracting with the third party carrier and we are not a party to that contract. We therefore have no liability under it. However, we will (if applicable) assist you in obtaining any compensation that the particular courier may offer under their standard terms. This assistance is not guaranteed and if no compensation is paid by the courier, we will not make any payments.
6. When sending the Device(s) and engaging with a third party carrier, it is your responsibility to:
  1. Ensure that it is adequately insured for loss in transit;
  2. Ensure that it is properly protected; and
  3. Is compliant with any instructions and/or guidance provided by the courier used.

Data Risks and Precautions - IMPORTANT
1. Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.
2. Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.
3. If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.
4. If your device is non-functional and has a "remote wipe" function, then we strongly advise that you attempt wiping the device prior to sending it to us.
5. If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.
6. Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.
7. Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

Locks on Devices
1. If your Device(s) is activation locked we will contact you to obtain instructions on how to remove the lock. Please note it can take up to a month for Apple to remove an activation lock, we are happy to hold the Device(s) for this time and reprocess them when unlocked. Whilst being held, the Device(s) are subject to price changes. The Device(s) will be held for 30 days from point of initial testing, following 30 days of no contact the Device(s) will be responsibly recycled and automatically processed at the amended price for activation locked device(s) which is £0.
2. If we receive any Device(s) with Apple Stolen Device or Android Theft Protection locks enabled, we will be unable to make payment for them. Such Device(S) will be returned to you and you will be required to cover any return postage costs. We will return these devices to you subject to a charge of £15.50 per order.

Our Liability
1. We are not liable for any loss or damage that you may suffer as a result of entering into these Terms, regardless of whether such loss or damage was foreseeable or not. This includes, but is not limited to, any loss or damage arising from negligence, breach of contract, or any other cause.
2. We shall not be held responsible for any loss or damage that is not directly caused by our actions or omissions, including any business loss or damage.
3. Our total liability to you for any breach of contract or negligence shall not exceed the value of the device.
4. Nothing in these Terms shall affect your legal rights.

Communications between us
1. When we refer to "in writing" in these Terms, this includes email.
2. Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.
3. A notice is deemed to have been received:
  1. if delivered by hand, at the time the notice is left at the proper address;
  2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
  3. if sent by email, at 9.00 am the next working day after transmission.
4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

General
1. Survival
  1. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination, withdrawal or expiry of these terms shall remain in full force and effect, including but not limited to clauses 7 and 8.
  2. Termination or expiry of, or your withdrawal from, these Terms shall not affect any rights, remedies, obligations or liabilities that either you or we have accrued up to the date of termination, expiry or withdrawal, including the right to claim damages in respect of any breach of these Terms which existed at or before the date of termination, expiry or withdrawal.
2. Events outside of our Control
  
  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
3. Third party rights
  
  The Contract is between you and us. No other person has any rights to enforce any of its terms.
4. Governing law and jurisdiction
  
  The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
5. Change
  
  We reserve the right to change these Terms at any time.
6. Transfer of rights
  
  We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

Schedule 1 Data protection

Definitions

Controller, Processor, Data Subject, Personal Data, Personal Data Breach, processing and appropriate technical and organisational measures

As defined in the Data Protection Legislation.

Data Protection Legislation

All applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended [and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications).

Data Protection
1. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 1.1 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.
2. The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Controller and the Provider is the Processor. Schedule 3 sets out the scope, nature and purpose of processing by the Provider, the duration of the processing and the types of Personal Data and categories of Data Subject.
3. Without prejudice to the generality of clause 1.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Provider for the duration and purposes of this agreement.
4. Without prejudice to the generality of clause 1.1, the Provider shall, in relation to any Personal Data processed in connection with the performance by the Provider of its obligations under this agreement:
  1. process that Personal Data only on the documented written instructions of the Customer unless the Provider is required by Domestic Law to otherwise process that Personal Data. Where the Provider is relying on Domestic Law as the basis for processing Personal Data, the Provider shall promptly notify the Customer of this before performing the processing required by the Domestic Law unless the Domestic Law prohibits the Provider from so notifying the Customer;
  2. ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
  3. ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
  4. not transfer any Personal Data outside of the UK unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
  5. assist the Customer, at the Customer's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  6. notify the Customer without undue delay on becoming aware of a Personal Data Breach;
  7. at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Domestic Law to store the Personal Data; and
  8. maintain complete and accurate records and information to demonstrate its compliance with this clause 1.4(h).
5. The Customer consents to the Provider appointing any third party processor of Personal Data detailed under our Privacy Policy.

The use of automated systems or software to extract data from this website for commercial purposes ('screen scraping') is prohibited, unless the third party has directly concluded a written licence agreement with Mazuma Mobile, which permits it access to Mazuma’s price information for the sole purpose of price comparison.

Sell by Network:

Mazuma Mobile.com

Agreed Terms

Mobile

Excellent

Good

Faulty

Tablet

Excellent

Good

Faulty

Laptops and Macbooks

Excellent

Good

Faulty

Gaming Consoles

Excellent

Good

Faulty

Nintendo Switch

Excellent

Good

Faulty

Nintendo Switch Lite

Excellent

Good

Faulty

Smart Watch

Excellent

Good

Faulty

Schedule 1 Data protection

Definitions

Your Posting Options

Option 1:Tracked Returns

Option 2:Special Delivery

Post at your nearest Post Office and keep the proof of postage receipt with the Tracking Number.

Packaging Instructions

IMPORTANT:Please include your ordernumber with your device

Recommendations from Royal Mail:

Mazuma

Sell

Support

Recent Blog Posts

Mobile Phone News

Option 1:
Tracked Returns

Option 2:
Special Delivery

IMPORTANT:
Please include your order
number with your device