Posting Instructions

You have 2 options in posting your phone(s) to us:

Option 1

Tracked Returns

Up to £100 cover... Track and Trace on royalmail.com Tracked

Posting Instructions

Affix 'Option 1' label onto parcel.

Post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1-3 Working days*

Cost of service

FREE (Postage is prepaid by us)

Royal Mail loss or damage cover

Up to £100

Maximum no. of phones per parcel

Up to 2

Do's & Don'ts

  • Please remember to enclose the Delivery Note with your phone(s)
  • Please retain the proof of posting receipt
  • Tracking service and loss or damage cover not applicable if Mazuma bag is posted in a post box

Please see Packing Instructions for instructions on how you should package your phone(s).

Option 2

Special Delivery

Up to £500 cover... Track and Trace on royalmail.com Special Delivery

Posting Instructions

Affix 'Option 2' label onto parcel.

Post at your nearest post office via 'Special Delivery' and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1 Working days*

Cost of service

Approx. £7.20

Royal Mail loss or damage cover

Up to £250

Maximum no. of phones per parcel

Up to 2

Do's & Don'ts

  • Please remember to enclose the Delivery Note with your phone(s)
  • Please retain the proof of posting receipt

Please see Packing Instructions for instructions on how you should package your phone(s).

Unfortunately, we cannot accept responsibility for non-delivery of phones and therefore recommend that you choose a posting option which best safeguards your handset(s) from loss or damage in transit.

* Estimated time of delivery is based on an uninterrupted service provided by the Royal Mail and is subject to delay in busy periods such as Christmas.

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