Welcome to the Mazuma Mobile Blog

What does Mazuma mean? The dictionary meaning of 'Mazuma' [mah-zoo-mah] is: Money, cash. Mazuma Mobile = Money for your mobile! What promises do Mazuma make? We like to think that we are the best at what we do. We are committed to a number of promises to ensure every customer receives the same high standard of service. Click here to view our promises. What happens…Continue reading...

I am having trouble placing an order, what's the problem? If you are trying to add a handset to an order but keep getting a 'There are no handsets in your order...' message on the Review Order screen, then it is likely that the "cookies" on your browser are disabled. This site requires cookies to be enabled for it to function as intended. What are…Continue reading...

How do I log into my account? Please click on the 'My Account' option on the top tool bar of our website. You will be prompted to enter your Username and Password. How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order…Continue reading...

How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order details. How long is my order valid for? Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST…Continue reading...

What payment methods do you offer? We offer two payment methods - Cash (Cheque) or Cash (Bank Transfer). When do I get paid? Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy. We'll send you an email to confirm payment has been sent. *Monday to Friday, excluding public holidays.…Continue reading...

What if my phone works but has a broken screen? Broken screens are expensive to replace. Therefore, the phone will be classed as 'Dead'. Is my phone working if the battery is flat? Yes, provided you know that the phone otherwise works. We use our own batteries to test phones. How do I delete my personal data from my handset/device? We have developed a Mobile…Continue reading...

How do I send my phone(s)? 1-9 handsets (post) Once you have placed an online sell order, you will be given the choice to send your packaged device using your local DPD drop off shop, request a Sales Pack or Print Your Own Pack. Using DPD is easier than ever, you select your local DPD shop, print out the label supplied and take the packaged…Continue reading...

How does it work? You can find out by going to our 'How It Works' page. How do I find out how much my device worth? Simply type in your model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value. What sort of…Continue reading...