Your orders

How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order details. How long is my order valid for? Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST…

Your Payment

What payment methods do you offer? We offer two payment methods - Cash (Cheque) or Cash (Bank Transfer). When do I get paid? Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy. We'll send you an email to confirm payment has been sent. *Monday to Friday, excluding public holidays.…

About your device

What if my phone works but has a broken screen? Broken screens are expensive to replace. Therefore, the phone will be classed as 'Dead'. Is my phone working if the battery is flat? Yes, provided you know that the phone otherwise works. We use our own batteries to test phones. How do I delete my personal data from my handset/device? We have developed a Mobile…

Sending your device to us

How do I send my phone(s)? 1-9 handsets (post) Once you have placed an online sell order, you will be given the choice to send your packaged device using your local DPD drop off shop, request a Sales Pack or Print Your Own Pack. Using DPD is easier than ever, you select your local DPD shop, print out the label supplied and take the packaged…

Selling your device

How does it work? You can find out by going to our 'How It Works' page. How do I find out how much my device worth? Simply type in your model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value. What sort of…

Get Cash for Phones: Damaged Mobiles

When it comes to getting cash for phones, most phone recycling companies will look at non-functioning models, or at least recycle them. Examples of damage, for which you might have to accept smaller payment, include damaged casing, a pin locked phone or a unit which doesn’t power up properly. If yours has been damaged by water, has a badly cracked or unresponsive screen or is…

How do I find out what model is my phone?

Did you know that you could be getting cash for selling your old phone at Mazuma Mobile? You will just need to find out the exact make and model of your device in order to get the most accurate quote for your old phone. If you don’t remember the exact model you want to sell, it’s ok! At Mazuma we have made it easy for you to…