General

?UK consumers are generally happy with the service they receive from their mobile networks, according to research from Ofcom, the telecommunications industry regulator.In its most comprehensive survey of customer service in the telecoms sector, the watchdog analysed different providers on measures such as user satisfaction, complaints handling and call waiting times.It said the results offered "vital insights" into what phone and broadband users can expect…Continue reading...

How many of your smartphone apps do you actually use? Just a few?If so, you're not alone, as a survey by Dacia has found that one in three people only use half of the technology on their handset.In other words, large numbers of us are spending lots of money on tech that we don't actually use.Look at the apps display on your phone and ask…Continue reading...

Consumers are increasingly turning to smartphones in order to do their shopping and even pay for goods and services.This is the conclusion of a study by PayPal, which revealed mobile shopping growth is four times higher than overall growth in online spending.PayPal believes this trend is only set to continue, as almost one in three people in the UK expect to use smartphones more often…Continue reading...

Fingerprint sensors are increasingly being touted as a way to make smartphones more secure, so sensitive data can't be accessed if a handset is lost or stolen. So could this option move firmly into the mainstream in the next few years? A new report by Counterpoint Research certainly suggests so, predicting they'll soon become the standard authentication choice for smartphone manufacturers. According to the report,…Continue reading...

Young people are more than aware of the problems that can come with using media, such as cyber bullying and being judged on their looks. At the same time, they've seen many of their favourite stars react badly to online trolls, with people such as Ed Sheeran responding to abuse by taking temporary breaks from social media. And according to a new survey, this is…Continue reading...

Our relationship with smartphones is complicated. On the one hand, they're like a digital version of a Swiss army knife, offering countless useful features and functions.But on the other, we have an almost emotional attachment to them, and you can see that smartphone manufacturers understand this in the way that some handsets are marketing them.Rather than just listing technical features, they'll often highlight how a…Continue reading...

How much do you rely on your smartphone? How long can you go without checking it? We all know that smartphones have become truly indispensable items, helping us manage our day-to-day lives, stay entertained and keep in touch with loved ones. Yet sometimes it seems we just cannot put them down. That's why it's interesting to go beyond the anecdotal evidence and put some firm…Continue reading...

Sales of smartphones are booming among over-55s in the UK, new research has revealed. According to a study by Deloitte, smartphone adoption among 55 to 75-year-olds has reached 10.3 million - or 71 per cent of this demographic. This group was found to be the fastest-growing adopters of smartphones over the last five years, with a compound annual growth rate of 19 per cent since…Continue reading...