Terms & Conditions

Mazuma Mobile.com Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use. You should print and keep a copy of these terms and conditions and the terms of use for future reference. How The Contract Is Formed…

General questions

What does Mazuma mean? The dictionary meaning of 'Mazuma' [mah-zoo-mah] is: Money, cash. Mazuma Mobile = Money for your mobile! What promises do Mazuma make? We like to think that we are the best at what we do. We are committed to a number of promises to ensure every customer receives the same high standard of service. Click here to view our promises. What happens…

Website help

I am having trouble placing an order, what's the problem? If you are trying to add a handset to an order but keep getting a 'There are no handsets in your order...' message on the Review Order screen, then it is likely that the "cookies" on your browser are disabled. This site requires cookies to be enabled for it to function as intended. What are…

Your account

How do I log into my account? Please click on the 'My Account' option on the top tool bar of our website. You will be prompted to enter your Username and Password. How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order…

Your orders

How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order details. How long is my order valid for? Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST…

Your Payment

What payment methods do you offer? We offer two payment methods - Cash (Cheque) or Cash (Bank Transfer). When do I get paid? Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy. We'll send you an email to confirm payment has been sent. *Monday to Friday, excluding public holidays.…

About your device

What if my phone works but has a broken screen? Broken screens are expensive to replace. Therefore, the phone will be classed as 'Dead'. Is my phone working if the battery is flat? Yes, provided you know that the phone otherwise works. We use our own batteries to test phones. How do I delete my personal data from my handset/device? We have developed a Mobile…

Sending your device to us

How do I send my phone(s)? 1-9 handsets (post) Once you have placed an online sell order, you will be given the choice to send your packaged device using your local DPD drop off shop, request a Sales Pack or Print Your Own Pack. Using DPD is easier than ever, you select your local DPD shop, print out the label supplied and take the packaged…