How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order details. How long is my order valid for? Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST…
What payment methods do you offer? We offer three payment methods - Cash (Cheque), Cash (Bank Transfer) or Gift e-card. When do I get paid? Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy. We'll send you an email to confirm payment has been sent. *Monday to Friday, excluding…
What if my device works but has a broken screen? Broken screens are expensive to replace. However, depending on other factors we may still be able to offer some value for the device. Is my device working if the battery is flat? Yes, provided you know that the device works otherwise. We use chargers and wireless chargers to attempt to charge devices once received. How…
How do I send my phone(s)? 1-9 handsets (post) Once you have placed an online sell order, you will be given the choice to send your packaged device using your local Asda store, request a Sales Pack or Print Your Own Label. Using Asda To You is easier than ever. Simply take your parcel and QR code to the click and collect kiosk at your…
How does it work? You can find out by going to our 'How It Works' page. How do I find out how much my device worth? Simply type in your model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value. What sort of…
