Your account

How do I log into my account? Please click on the 'My Account' option on the top tool bar of our website. You will be prompted to enter your Username and Password. How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order…

Your orders

How do I view my orders? Please log in the 'My Account' area of our website. Select the 'Your Orders' option to view an order summary. Please select an order to view order details. How long is my order valid for? Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST…

Your Payment

What payment methods do you offer? We offer three payment methods - Cash (Cheque), Cash (Bank Transfer) or Gift e-card. When do I get paid? Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy. We'll send you an email to confirm payment has been sent. *Monday to Friday, excluding…

About your device

What if my device works but has a broken screen? Broken screens are expensive to replace. However, depending on other factors we may still be able to offer some value for the device. Is my device working if the battery is flat? Yes, provided you know that the device works otherwise. We use chargers and wireless chargers to attempt to charge devices once received. How…

Sending your device to us

How do I send my phone(s)? 1-9 handsets (post) Once you have placed an online sell order, you will be given the choice to send your packaged device using your local DPD drop off shop, request a Sales Pack or Print Your Own Label. Using DPD is easier than ever, you select your local DPD shop, print out the label supplied and take the packaged…

Selling your device

How does it work? You can find out by going to our 'How It Works' page. How do I find out how much my device worth? Simply type in your model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value. What sort of…

How do I find out what model is my phone?

Did you know that you could be getting cash for selling your old phone at Mazuma Mobile? You will just need to find out the exact make and model of your device in order to get the most accurate quote for your old phone. If you don’t remember the exact model you want to sell, it’s ok! At Mazuma we have made it easy for you to…

Can I still sell a mobile phone if it doesn’t work?

We’ve all been there. One minute our faithful mobile handset is sitting innocently on the table working perfectly, the next moment it’s covered in piping hot coffee and not working so well at all. Mobile phones get dropped, left outside in the rain, accidentally drowned in swimming pools and baths, chewed by pets, and even trodden on. Sometimes- thankfully not often- they just stop working…