Mazuma Mobile.com

It is very important that you pay attention to clause 4.4 regarding the grading of your devices.

The value quoted will be subject to the grading and categorisation of your devices.

Upon receipt of your device we will undertake a diagnostic check and reserve the right to amend any value offered to you should we determine that your device does not match the answers you provided during the order process.

Agreed Terms

  1. About Us

    1. Company details.

      Mazuma Mobile Limited (company number 05909550) (we and us) is a company registered in England and Wales and our registered office is at

      Suites 5a and 5b
      Office Building 11
      2 Mannin Way, Caton Road
      Lancaster LA1 3SU

      Our main trading address is

      Unit 2 Southgate Trade Park
      Southgate, White Lund Industrial Estate
      Morecambe, LA3 3PB

      Our VAT number is 291010148

      We operate the website www.mazumamobile.com

    2. Contacting Us.

      To contact us telephone our customer service team at:

      Tel 0330 311 9511

      Or email customerservices@mazuma.com

      How to give us formal notice of any matter under the Contract is set out in clause 13.

  1. Business Customers

    We don’t give business customers all the same rights as consumers. For example, business customers can’t cancel their orders, and we don’t compensate them in the same way for losses. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are placing an order for the sale of your Device that has been used wholly or mainly in connection with your trade, business, craft or profession, even if you are an individual.

  1. Definitions

    The following definitions and rules of interpretation apply in these Conditions.

    1. Definitions:
      Business Day

      a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

      Device(s)

      each item you wish to sell to us in accordance with these Terms.

      PhoneCheck

      the software used by us to erase the Device(s).

      Price

      the price offered to you for the Device(s) which includes, where applicable, any adjusted offer provided by us in accordance with these Terms.

      Order

      your order to sell the Device(s) to us.

      Site

      Terms

      these terms and conditions as amended from time to time in accordance with clause 14.4.

      “you” or “your”

      means you, the person or company sending a Device to us to be purchased by us as set out in these Terms;

  1. Our Contract with you

    1. Our Contract

      These terms and conditions (Terms) apply to the sale and supply of Devices by you to us (Contract). No other terms are implied by trade, custom, practice or course of dealing.

    2. Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

    3. In order to complete your Order with us, you will need to tick the box when prompted, to indicate the acceptance of these Terms. Whilst you can view these Terms on our website at anytime, we do recommend that you print a copy for your records. Please be aware that we do update our Terms from time to time.

    4. If you do not tick to accept these terms you will not be able to complete your Order.

    5. Acknowledging receipt of your Order

      After you place an Order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in Clause 3.6.

    6. Accepting your Order

      Our acceptance of your Order takes place when we send an email to you to accept it, at which point the Contract between you and us will come into existence. It will incorporate these terms and conditions and our terms of use. Please click on the “How It Works” page for more information.

    7. Entire Agreement

      The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

    8. Assignment

      You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We, however, may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

    9. Cancellation

      You may cancel the contract with us at any time up to the time when you send us the Device (“cooling-off period”), providing:

      1. the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
      2. you are a natural person acting outside the purposes of any business.

      When cancelling during the cooling-off period, there is no need for you to give us a reason for cancelling the contract, nor will you have to pay any administration charges.

      To cancel the contract you must notify us in writing.

      Other than if the Device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your Device(s) to us (outside the “cooling-off period”).

      Please ensure that you are happy to send the device(s) to us and that it is within your rights to do so.

    10. Consumers

      By placing an order with us, you warrant that:

      1. You are resident in Great Britain or Northern Ireland; and
      2. You are accessing our site from that country; and
      3. You are legally capable of entering into a binding contract; and
      4. You are at least 18 years old; or
      5. If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your Device to us for the sum indicated via our website.

      You and your parents or guardians release us of any liabilities or claims that may arise if you send the Device to us in breach of this warranty.

      If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

      For the purposes of these terms and conditions, “consumer” means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

    11. Businesses

      By placing an order with us, you warrant that:

      1. You are authorised to act on behalf of the registered business; and
      2. You are based in Great Britain or Northern Ireland; and
      3. You are accessing our site from that country; and
      4. You are legally capable of entering into a binding contract.
  1. The sale of Devices

    1. You must own all rights, title and interests in any Device that you send to us. The Device must not be stolen or listed with us or a third party as stolen.

    2. Ownership of the Device(s) will pass to us when we receive them, in accordance with these Terms, and we have dispatched payment to you.

    3. We reserve the right to update you at any time, via your supplied contact details. This can be via mail, SMS, email or phone call.

    4. When selling your Device(s) to us, we will utilise a grading system to establish the quality of your Devices. When you place your Order through the Site, you will be asked several questions to determine the quality of your Device(s). Each Device (inc. Tablets, Watches, Gaming and Laptops) sold should match the make and model in your Order and meet the following conditions:

    5. Mobile

      Excellent

      • Up to 3 very light scratches on the screen
      • Up to 5 light scratches on housing and camera surround
      • No cracks, dents, scuffs, missing paint, pressure marks, screenburn or dead pixels
      • Handset powers on and is fully functional
      • Home button, Touch ID, Face ID and NFC all function correctly
      • No liquid damage
      • Battery health is a minimum of 80%
      • Where applicable stylus must be included
      • Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

      Good

      • More than 3 very light scratches on the screen
      • More than 5 light scratches on housing and camera surround
      • Some dents, scuffs, chips/missing paint
      • Handset powers on and is fully functional
      • Home button, Touch ID, Face ID and NFC all function correctly
      • Cracked/damaged camera lens (Not including Google Pixels)
      • No liquid damage or screenburn
      • Battery health is a minimum of 80%
      • Where applicable stylus must be included
      • Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

      Faulty

      Faults include but are not limited to:

      • Physical damage (cracks, pressure marks, screenburn, bent, engravings, pixel discolouration or dead pixels)
      • Heavily scratched/grazed housing that will need to be replaced
      • Display has deep scratches that can be felt, delamination, chips or cracked glass
      • Screen has lifted or is poorly fitted
      • Dust under screen and/or under camera
      • Internal damage on camera lens
      • Handset is not fully functional
      • Handset does not charge, freezes or is stuck in a loop
      • Home button, Touch ID, Face ID and NFC do not function correctly
      • Home button is cracked or damaged
      • Power button is stiff, cracked or damaged
      • Faulty mute button
      • Spots on or faulty camera
      • Telephoto lens fault
      • Quiet microphone or earpiece
      • No service
      • Faulty proximity
      • Accelerometer
      • Overheats
      • Wi-Fi and/or Bluetooth fault
      • Signs of liquid damage
      • Battery health is less than 80%
      • Where applicable stylus is missing
      • Handset is a non UK model, software and/or hardware has been modified, jail broken or rooted
      • If we are unable to wipe your device (e.g. due to non-power up etc.) we may be able to recycle your device but unfortunately, we will not be able to offer any value
      • We cannot buy your Handset if it is Barred; FMI or account locked; has been tampered with or is missing internal components
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

      Tablet

      Excellent

      • Tablet powers on, is fully functional; free from any physical/liquid damage or faults. Home button; Touch ID; Face ID; NFC all function correctly.
      • Can have light signs of use.*
      • Battery health is a minimum of 80%.
      • Tablet is a UK model with original software that has not been modified; Jail Broken or rooted.
      • Where applicable stylus must be included.
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

      * Very light scratches on the screen up to 3; light scratches on housing and camera surround up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

      Good

      • Tablet powers on, is fully functional; free from any physical/liquid damage or faults. Home button; Touch ID; Face ID; NFC all function correctly.
      • Tablet displays heavier signs of use e.g. Scratches; scuffs; dents; paint is chipped.*
      • Battery health is a minimum of 80%.
      • Tablet is a UK model with original software that has not been modified; Jail Broken or rooted.
      • Where applicable stylus must be included.
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

      * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

      Faulty

      Tablet has a functional fault or is physically damaged. Faults include but are not limited to:

      • Stiff power button; Faulty mute button; spots on/or faulty camera; Quiet microphone or earpiece; dust on camera or under screen.
      • Tablet does not charge; freezes or is stuck in a loop; Wi-Fi; Bluetooth fault; No Service; faulty proximity; accelerometer; overheats.
      • Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
      • The LCD is not original or an OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted or is poorly fitted.
      • Housing has delamination/peeling; is damaged, cracked, bent or major dent in the case, rear cover/glass, camera lens.
      • Your tablet has been engraved or personalised.
      • Home button; Touch ID; Face ID; NFC do not function correctly. Home button is cracked/damaged.
      • Battery is in poor health – less than 80%.
      • Where applicable stylus is missing.
      • Tablet is a non UK variant; has been modified; Jail Broken or rooted.
      • Any signs of liquid damage.
      • We cannot buy your Tablet if it is Barred; FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.
      • As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.
      • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

      Laptops and Macbooks

      Excellent

      • Device powers on, is fully functional including backlight; free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
      • Can have light signs of use.*
      • Must Come with genuine, working, complete, undamaged power supply.
      • Must not have any screen peel; delamination; keyboard marks on screen
      • Hinges are not loose.
      • Device is a UK model with original software that has not been modified; Jail Broken or rooted.
      • * Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

      Good

      • Device powers on, is fully functional including backlight; free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
      • Device displays heavier signs of use e.g. Scratches; scuffs; dents; shiny keys.*
      • Scratches on screen; light pressure mark or screen rub. No dead pixels; heavy pressure marks or liquid damage; backlight works to full brightness.
      • Hinges are not loose.
      • Must not have any screen peel; delamination; keyboard marks on screen
      • Power supply is non original; missing or damaged.
      • Device is a UK model with original software that has not been modified; Jail Broken or rooted.
      • Does not overheat.
      • * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

      Faulty

      Device has a functional fault or is physically damaged. Faults include but are not limited to:

      • Device does not charge; hold a charge without the power supply being plugged in; freezes or is stuck in a loop; Wi-Fi; Bluetooth; camera; speaker fault.
      • Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass; pressure marks/white spots; discolouration or dead pixels or faulty backlight does not display.
      • Screen peel; delamination or keyboard marks on screen.
      • Housing has heavy dents; Major cracks; Missing plastics.
      • Loose or damaged hinges.
      • Device is a non UK variant; has been modified; Jail Broken or rooted.
      • Missing parts.
      • Overheats; noisy fan.
      • Battery is swollen or does not hold a charge.
      • Any signs of liquid damage.
      • We cannot buy your Device if it is FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.

      Gaming Consoles

      Excellent

      • Console powers on, reads discs; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Can have light signs of use.
      • Must come with genuine, working, complete, undamaged controller.
      • Must come with genuine, working, complete, undamaged power supply.
      • Console is a UK model with original software that has not been modified; Jail Broken; rooted or banned.

      Good

      • Console powers on, reads discs; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Console displays heavier signs of use e.g. Scratches; scuffs; dents.
      • Missing; faulty or damaged controller.
      • Missing; faulty or damaged power supply.
      • Console is a UK model with original software that has not been modified; Jail Broken; rooted or banned.

      Faulty

      Console has a functional fault or is physically damaged. Faults include but are not limited to:

      • Console does not read discs
      • Console does not connect to Wi-Fi.
      • Faulty HDMI Port.
      • Missing casing; covers; screws.
      • Console does not display an image.
      • Console is a non UK variant.
      • Console overheats.
      • Any signs of liquid damage.

      We cannot buy your Console if it is banned; has been tampered with or is missing internal components.

      Nintendo Switch

      Excellent

      • Switch powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Can have light signs of use.*
      • Must come with BOTH genuine, working, complete, undamaged controllers; Joy-Con grip, Joy-Con Wrist straps.
      • Must come with genuine, working, complete, undamaged power supply and dock.
      • Switch is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
      • Not overheat.
      • * Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

      Good

      • Switch powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Switch and or Switch accessories display heavier signs of use e.g. Scratches; scuffs; dents.*
      • Must come with BOTH genuine, working, complete, undamaged controllers; Joy-Con grip, Joy-Con Wrist straps.
      • Must come with genuine, working, complete, undamaged power supply and dock.
      • Switch is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
      • * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

      Faulty

      Switch has a functional fault or is physically damaged. Faults include but are not limited to:

      • Does not boot.
      • Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
      • The LCD is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn.
      • Does not display an image
      • Switch does not read games
      • Switch does not connect to Wi-Fi.
      • Synchronisation issues.
      • Faulty HDMI Port.
      • Missing casing; covers; screws.
      • Battery health is poor or does not hold a charge.
      • Switch is a non UK variant.
      • Switch overheats.
      • Any signs of liquid damage.
      • Missing; faulty or damaged controllers; Joy-Con grip, Joy-Con Wrist straps.
      • Missing; faulty or damaged power supply and dock.
      • We cannot buy your Switch if it is banned; has been tampered with or is missing internal components.
      • As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.

      Nintendo Switch Lite

      Excellent

      • Switch Lite powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Can have light signs of use.*
      • Switch Lite is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
      • Must come with genuine, working, undamaged charger.
      • * Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

      Good

      • Switch Lite powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
      • Switch Lite displays heavier signs of use e.g. Scratches; scuffs; dents.*
      • Switch Lite is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
      • Missing; faulty or damaged charger.
      • * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

      Faulty

      Switch Lite has a functional fault or is physically damaged. Faults include but are not limited to:

      • Does not boot.
      • Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
      • The LCD is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn.
      • Switch Lite does not read games.
      • Switch Lite does not connect to Wi-Fi.
      • Synchronisation issues.
      • Faulty HDMI Port.
      • Missing casing; covers; screws.
      • Battery health is poor or does not hold a charge.
      • Switch Lite is a non UK variant.
      • Switch Lite overheats.
      • Any signs of liquid damage.
      • Missing charger.
      • We cannot buy your Switch Lite if it is banned; has been tampered with or is missing internal components.
      • As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.

      Smart Watch

      Excellent

      • Watch powers on, is fully functional; free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
      • Can have light signs of use.*
      • Battery health is a minimum of 80%.
      • Watch will come with charger and strap.
      • Watch is a UK model with original software that has not been modified; Jail Broken or rooted.
      • * Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

      Good

      • Watch powers on, is fully functional; free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
      • Watch displays heavier signs of use e.g. Scratches; scuffs; dents.*
      • Battery health is a minimum of 80%.
      • Watch is missing or has damaged charger and or strap.
      • Watch is a UK model with original software that has not been modified; Jail Broken or rooted.
      • * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

      Faulty

      Watch has a functional fault or is physically damaged. Faults include but are not limited to:

      • Stiff buttons; Quiet microphone
      • Watch does not charge; freezes or is stuck in a loop; Wi-Fi; Bluetooth fault; No Service; faulty proximity; accelerometer; overheats.
      • Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
      • The LCD is not original or an OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted or is poorly fitted.
      • Housing has delamination/peeling; is damaged, cracked, major dent in the case, rear cover/glass.
      • GPS; Cellular; HRM and NFC do not function correctly.
      • Synchronisation issues.
      • Battery is in poor health – less than 80%.
      • Watch is a non UK variant; has been modified; Jail Broken or rooted.
      • Any signs of liquid damage.
      • We cannot buy your Watch if it is Barred; FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.
    6. By submitting an Order through our Site, you warrant that your Device(s) comply with these Terms and that you have answered all questions truthfully and honestly and graded the Device correctly.

    7. We may not offer a Price for any Device(s) locked either via a password or by any associate accounts (i.e. iCloud, Google, or Samsung). You must ensure that all Devices are de-registered from any associated accounts (including any “find my iPhone/iPad” applications or similar applications) and are either on a UK network or unlocked. If any of these accounts are still active and you have not replied to our email after 7 Business Days, we’ll automatically process your Device(s) and recycle responsibly on your behalf. You acknowledge that the value of a locked Device, and any revised offer connected to a locked Device, may be zero pounds.

    8. All Prices quoted to you are subject to the questions being accurately answered by you and the Device(s) being graded correctly.

    9. You are responsible for cancelling any form of airtime contract linked to each Device. We are not responsible and accept no liability for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
    10. Please ensure you remove any SIM cards from the Device(s) before sending them to us. We accept no liability whatsoever in the event that a SIM card is sent with a Device and charges are subsequently incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
  1. Once we receive your Device(s)

    1. When we receive your Device following the completion of an Order, we will conduct a diagnostic check on the Device to ensure that the Device meets our Terms and that the Order is complete. This process takes up to 48 hours (in our peak period) from the point we receive your Device(s).

    2. Following the diagnostic check, if your Device(s) does not match the answers to the questions posed to you and is allocated a condition grading that is different to that specified in the Order, we will propose an adjusted offer Price by email to you. If you choose to decline our adjusted offer, we are happy to return the Device for free. We have the final decision on all Device Values. Amended trade-ins will be automatically processed for payment if you do not reply to our proposed offer within 14 days.

    3. If you accept our amended offer following a diagnostic check, then you accept that the findings on our diagnostic check are true and accurate.

    4. Following the diagnostic check, if your Device(s) does not power on, you will be given a revised offer by email depending on the Device(s) received. If you accept this new offer, we will recycle your Device(s) responsibly and erase the memory within 28 days of your acceptance of the revised offer. If you do not accept the revised offer, your Device(s) will be returned to you within 5 Business Days. You acknowledge that the Price of a non-power up (“NPU”) Device, and any revised offer connected to a NPU Device, may be zero pounds.

    5. If you decline our adjusted offer, we will arrange for the Device(s) to be sent back to you subject to the payment of any applicable Return Fee. This may take up to 14 days from the date of your confirmation. We do not accept responsibility for non-delivery of Devices or damage in transit during the return process. We will assist you in obtaining any compensation that the particular courier may offer under their standard terms, if applicable. This assistance is not guaranteed and if no compensation is paid by the courier, we will not make any payments.

    6. We reserve the right to claim any Device that we have not heard back on following e-mail communication to the registered e-mail address after 14 days. You will be paid the Value sent via our e-mail communication.

    7. We cannot be held responsible for the non-delivery of emails because of spam email or junk filters. Please check your junk and spam folders. This is also noted on our Order confirmation emails.

    8. Once received all Devices will be fully wiped and all data destroyed using PhoneCheck. Any Devices that cannot be wiped/erased using PhoneCheck will be destroyed or sent back to you subject to the payment of any applicable Return Fee.

  1. Rejected Devices
    1. If you reject an amended offer for your Order we will return your Device/s. Please allow 3-5 Business Days. If the delivery fails on the first attempt we will contact you by phone and email before returning for a second time. If the second attempt fails you must contact us to arrange a third delivery at your own cost. If there is no contact for 5 Business Days we will automatically process your payment at the amended price.

    2. All rejected offers are returned on a Tracked 48 hour service covered up to £150. Should you wish to increase the level of cover up to £750 there will be a charge payable of £9.35 please contact our customer service team, within 2 working days of receiving your returning email notification, to arrange this.

    3. Device(s) received that are on the asset watch list (typically as a result of being within the first 6 months of contract with a network such as EE) are unable to be sold during this period due to the networks vested interest in the Device(s). We will return these Device(s) to you subject to a repatriation charge of £15 per order.

  1. Lost or Stolen Devices
    1. We support and adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.

    2. We will check the IMEI/Serial number of all Devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

    3. If a Device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify you by email and quarantine the Device for an initial period of 28 days (“the Quarantine Period“). Payment for Device will be withheld by us until the CheckMEND record does not show the Device as stolen or lost.

    4. In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the Device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

    5. If during the Quarantine Period the Device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

    6. However, where the Device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the Device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

    7. UK legislation states that we cannot under any circumstances return or pay for a Device which is lost, stolen or recorded as such unless endorsed in writing by CheckMEND and by such you agree to pay any return costs involved.

    8. If you have received payment from us for a Device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 Business Days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the Device.

    9. We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

    10. If we at any time become aware of any issues relating to the ownership of the Device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.

    11. We may disclose your details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.

  1. Counterfeit Devices
    1. Please note, if a counterfeit device is received, we will be unable to make payment for it. In such instance you be required to cover any return postage costs, or the Device will be responsibly disposed of. If we do not hear from you, the Device will automatically be responsibly recycled on day 15.

  1. Your obligations
    1. You shall:

      1. Respond promptly to any requests for information and/or directions from us relating to the Device(s) and the erasure of data.
      2. Promptly tell us if you become aware of any problems or potential problems which may impact of the grading process or data wiping process;
      3. Ensure that any action or lack of action by you does not increase any cost to us of acquiring the Device(s)
  1. Pricing
    1. Prices offered on our website are subject to change at any time without notice.

    2. All prices include VAT (or other applicable tax).

    3. When your order has been placed, the prices quoted are guaranteed for 14 days from the ‘Order Approved’ date. (This is the date on which we send you a confirmation email) If your phones are received after 14 days from the ‘Order Approved’ date, the up-dated, current prices will apply. This could be disappointing – so to help you, we’ll send a reminder email during the 14 day guarantee period.

  1. Payment
    1. We offer an option of cheque or bank transfer. You will be required to select a payment option when placing each online Order. Unfortunately, this payment option cannot be changed once the order is placed.

    2. When we receive your Device(s), we will check that the sale is complete, and that the Device(s) meet our terms and conditions. Providing it does, we will post/make payment to you, by cheque or bank transfer on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm and in events that are out of our control.

    3. Cheque

      Cheque payments can only be made to the name and address given when you register. If you have damaged your cheque, you can have it reissued, by posting us a written request and including the damaged cheque to the following address:

      Mazuma Mobile Limited Accounts Department
      Unit 2, Southgate Trade Park, Southgate,
      White Lund Industrial Estate,
      Morecambe, LA3 3PB

      If the damaged cheque is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

      If you have lost or damaged your cheque, you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

      Cheques must be deposited within 6 months of the issue date. Please note, your bank cannot and will not accept your cheque if it is over the 6 month period. A replacement cheque will not and cannot be issued after 6 months.

    4. Bank Transfer payments

      Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made. If when we come to make a bank transfer to you, it is identified by the bank that the account details provided are incorrect, then we will issue you will a cheque in accordance with the provisions of clause 11.3

    5. We will not be liable for any losses that you may suffer if you fail to receive payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly submit payment details when using the Website and not notifying us of this error.

    6. Please note, in some exceptional circumstances we have experienced clearance of funds taking up to 5 business days in certain bank/building society accounts.

    7. Payment processing depends on third parties and is out of our control. We will not be liable for any third-party action or inaction which results in a delay of payment.

  1. Postage
    1. We have various posting options including Royal Mail.

    2. Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.

    3. As we are not the legal owner of the goods at time of you sending the Device(s) to us, our ability to make claims on your behalf maybe impacted as a result.

    4. Registered deliveries should be sent to us at Mazuma headquarters:

      Mazuma Mobile Limited
      Unit 2, Southgate Trade Park, Southgate,
      White Lund Industrial Estate,
      Morecambe, LA3 3PB

      Please see posting options and packaging instructions for further details.

    5. We do not accept responsibility for any items that are lost or damaged in transit. When sending Device(s) to us, you are responsible for contracting with the third party carrier and we are not a party to that contract. We therefore have no liability under it. However, we will (if applicable) assist you in obtaining any compensation that the particular courier may offer under their standard terms. This assistance is not guaranteed and if no compensation is paid by the courier, we will not make any payments.

    6. When sending the Device(s) and engaging with a third party carrier, it is your responsibility to:

      1. Ensure that it is adequately insured for loss in transit;
      2. Ensure that it is properly protected; and
      3. Is compliant with any instructions and/or guidance provided by the courier used.
  1. Data Risks and Precautions – IMPORTANT
    1. Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

    2. Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

    3. If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.

    4. If your device is non-functional and has a “remote wipe” function, then we strongly advise that you attempt wiping the device prior to sending it to us.

    5. If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

    6. Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

    7. Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

  1. Locks on Devices
    1. If your Device(s) is activation locked we will contact you to obtain instructions on how to remove the lock. Please note it can take up to a month for Apple to remove an activation lock, we are happy to hold the Device(s) for this time and reprocess them when unlocked. Whilst being held, the Device(s) are subject to price changes. The Device(s) will be held for 30 days from point of initial testing, following 30 days of no contact the Device(s) will be responsibly recycled and automatically processed at the amended price for activation locked device(s) which is £0.

    2. If we receive any Device(s) with Apple Stolen Device or Android Theft Protection locks enabled, we will be unable to make payment for them. Such Device(S) will be returned to you and you will be required to cover any return postage costs. We will return these devices to you subject to a charge of £15 per order.

  1. Our Liability
    1. We are not liable for any loss or damage that you may suffer as a result of using our services, regardless of whether such loss or damage was foreseeable or not. This includes, but is not limited to, any loss or damage arising from negligence, breach of contract, or any other cause.

    2. We shall not be held responsible for any loss or damage that is not directly caused by our actions or omissions, including any business loss or damage.

    3. Our total liability to you for any breach of contract or negligence shall not exceed the value of the device.

    4. Nothing in these Terms shall affect your legal rights.

  1. Communications between us
    1. When we refer to “in writing” in these Terms, this includes email.

    2. Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

    3. A notice is deemed to have been received:

      1. if delivered by hand, at the time the notice is left at the proper address;
      2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      3. if sent by email, at 9.00 am the next working day after transmission.
    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

    5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  1. General
    1. Events outside of our Control

      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

    2. Third party rights

      The Contract is between you and us. No other person has any rights to enforce any of its terms.

    3. Governing law and jurisdiction

      The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

    4. Change

      We reserve the right to change these Terms at any time.

    5. Transfer of rights

      We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

Schedule 1 Data protection

Definitions

Controller, Processor, Data Subject, Personal Data, Personal Data Breach, processing and appropriate technical and organisational measures

As defined in the Data Protection Legislation.

Data Protection Legislation

All applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended [and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications).

  1. Data Protection
    1. Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 1.1 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.

    2. The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Controller and the Provider is the Processor. Schedule 3 sets out the scope, nature and purpose of processing by the Provider, the duration of the processing and the types of Personal Data and categories of Data Subject.

    3. Without prejudice to the generality of clause 1.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Provider for the duration and purposes of this agreement.

    4. Without prejudice to the generality of clause 1.1, the Provider shall, in relation to any Personal Data processed in connection with the performance by the Provider of its obligations under this agreement:

      1. process that Personal Data only on the documented written instructions of the Customer unless the Provider is required by Domestic Law to otherwise process that Personal Data. Where the Provider is relying on Domestic Law as the basis for processing Personal Data, the Provider shall promptly notify the Customer of this before performing the processing required by the Domestic Law unless the Domestic Law prohibits the Provider from so notifying the Customer;
      2. ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
      3. ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
      4. not transfer any Personal Data outside of the UK unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
        1. the Customer or the Provider has provided appropriate safeguards in relation to the transfer;
        2. the data subject has enforceable rights and effective legal remedies;
        3. the Provider complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
        4. the Provider complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data;
      5. assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
      6. notify the Customer without undue delay on becoming aware of a Personal Data Breach;
      7. at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Domestic Law to store the Personal Data; and
      8. maintain complete and accurate records and information to demonstrate its compliance with this clause 1.4(h).
    5. The Customer does not consent to the Provider appointing any third party processor of Personal Data under this agreement.