How do I send my phone(s)? 1-9 handsets (post)

Once you have placed an online sell order, you will be given the choice to request a Sales Pack or print your own pack. Your pack will include a delivery note, posting instructions and a postal bag. Simply follow the posting and packaging instructions and post via one of our posting options.

How do I send my phone(s)? 10+ handsets (courier)

Once you have placed an online sell order, you will be given the choice to request a Sales Pack or print your own pack. Your pack will include a delivery note, courier instructions and a Parcelforce bag. Simply follow the posting and packaging instructions and choose to either drop off at a post office (which offers Parcelforce delivery service) or arrange a collection.

I've placed an online order but have not received a sale pack?

Once your online order is placed, we'll post you a sale pack within 48hrs. If you have not received this pack within 5 days, it may have been lost in the post. Please check that we have your correct address and contact us to arrange another pack to be sent.

 

Do I pay for postage when sending my phone(s)?

We offer a freepost service (PacketPost Returns) which allows you to post up to 2 phones or devices free of charge. If you are selling more than 2 phones or devices, you are welcome to place multiple sales of 2 phones or devices per sale.

We have various posting options for you to choose from. These options are all explained in the posting instructions leaflet that is included in the sale pack that we send you.

Please see posting instructions for further details.

Unfortunately, we cannot accept responsibility for non-delivery of phones. We recommend that you send any high value units via registered post to ensure successful delivery. This will cost approximately £3 - £6.

Registered deliveries should (please) be sent to us at Mazuma headquarters:

Mazuma Mobile
1 Colne Way Court, Colne Way,
Watford, Hertfordshire,
WD24 7NE

IMPORTANT! If you trade in 10 or more phones in the one order, you will be given a free courier drop-off or collection service.

Do I need to send the charger or accessories?

No, we just need the handset with its battery.

Do I need to send the SIM card with my phone?

No, we only require the handset and battery.

Please make sure your SIM card is removed.

We accept no liability in the event that any phone that has been sent with its SIM card and charges are then incurred. You shall continue to be responsible for such charges.

 

Do I send the Memory card with my phone?

No, we only require the handset and battery.

How must I package my phone or device when posting it?

We require you to insert the battery into the phone or device and make sure it is switched off. Please then pack the phone or device into a box (original manufacturer box is ideal) and secure the phone or device against movement or accidental activation. Then simply enclose the box and delivery note into our postal bag and securely seal.

Please see packaging instructions for further details.

I sent my phone, has it arrived?

We will send you an email on the day your phone arrives. Our freepost service should take 2-3 working days to be delivered to us. On some occasions the Royal Mail can unfortunately take up to 15 working days to deliver.

If we have not received your phone within 15 working days then it may possibly be lost in the post. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit www.royalmail.com for more information.

I sent two freepost bags together but only one has arrived?

Don't worry - it is common for the Royal Mail to deliver freepost bags which were posted from the same place and time to us on different days.

 

I sent my phone(s) but my order is now expiring?

Don't worry, provided you posted your phone(s) on time, we will not penalise you for the delay.

Instructions

Instructions

  • Insert battery into phone and make
    sure the phone is switched off
  • Pack phone into a box and secure
    phone against movement or accidental
    activation
  • Place box and Delivery Note into
    Mazuma postal bag and securely seal
  • Complete sender details on Mazuma postal bag

Recommendations

  • Any small box or cardboard packaging can be used
  • Original manufacturer box is ideal for packaging phone in
  • Please use a suitable size box or packaging to fit in the postal bag provided
  • Multiple phones can be packed into a single box provided each phone is wrapped in tissue or bubble wrap
  • Only handset and battery is required
  • Remove and retain any SIM and memory cards (All cards received are non-returnable)

Your Mazuma Posting Options

You have 2 options when posting your phone(s) to us:

Option 1 - Freepost Tracked Returns

Option 1

Freepost Tracked Returns

Up to £50 Cover

Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1-3 Working days

Cost of this service

FREE (Postage is prepaid by us)

Royal Mail loss or damage cover

Up to £50

Maximum no. of phones per parcel

Up to 2

Option 3 - Special Delivery

Option 2

Special Delivery

Up to £500 Cover

Please post at your nearest post office via ‘Special Delivery’ and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1 Working day

Cost of this service

Approx. £6.95

Royal Mail loss or damage cover

Up to £500

Maximum no. of phones per parcel

Up to 2