Is my phone classed as 'working' if it works but has a broken screen?

Unfortunately not. Broken screens are expensive to replace. Therefore, the phone will be classed as 'faulty'.

Is my phone 'working' if the battery is flat?

Yes, provided you know that the phone otherwise works then it's fine to sell as 'working'. We use our own batteries to test phones.

How do I delete my personal data from my handset/device?

We have developed a Mobile Data Delete Tool (the first of its kind in Europe) which will provide you with easy to follow, step-by-step instructions on how to remove personal information from your used mobile phones prior to selling them. Best of all - it's free to use!

Please click here to access our data delete tool.


What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

Do I need to include the charger or accessories?

No, we just need the handset with its battery.

How can I tell if my phone is working or faulty?



Each mobile phone should:

  • Turn on and off (not much use otherwise)
  • Be fully functional (Normal cosmetic wear and tear is acceptable)
  • Have a working screen (touch screens must not be cracked)
  • Include its battery (you can keep memory card, charger, etc)
  • Not water-damaged


Each mobile phone should:

  • Include its battery (you can keep memory card, charger, etc)
  • Be intact - not crushed, bent or snapped in half

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, etc


What if my phone is not on your list?

Our list includes over 1300 phones and is continually growing. So it's pretty BIG. If you can't find yours, don't worry. Please use our 'Handset not listed' option to let us know. You'll find it in the Model Selection section of this website.

Does my handset colour affect the price?

In order to keep things nice and simple we pay you the same price regardless of handset colour.

Do I get a higher price for a new handset?

To keep things simple, we only class handsets as 'working' or 'faulty'. Therefore, new handsets would be classed and valued as 'working'.

What if my phone is blocked?

If your phone is blocked, it is likely it has been reported lost or stolen. We do not purchase blocked handsets. If you are the rightful owner of a blocked handset, we suggest you contact your service provider to have the phone unblocked.


What if my phone is Network locked?

We accept Network locked handsets and pay the full value.