How does it work?

You can find out by going to our 'How It Works' page.

Click the coloured background or the close button in the top right corner to close this window.

How do I find out how much my phone is worth?

Simply type in your handset model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value.

Click the coloured background or the close button in the top right corner to close this window.

What sort of handsets can I sell?

We'll accept both Working and Non-Working mobiles listed in our pricing guide. For the full story, please take a peek at our Handset Terms & Conditions.

Click the coloured background or the close button in the top right corner to close this window.

Do you buy broken phones?

Yes, we buy both Working and Non-Working phones. Please select the Non-Working option when selling your phone to display the Non-Working value.

Click the coloured background or the close button in the top right corner to close this window.

How do I find out what model my handset is?

Finding your handset model can sometimes be tricky. On most handsets the model is normally printed on the product label which can be found on the back of the handset. You can also try to match what your phone looks like against our extensive model image library.

Click the coloured background or the close button in the top right corner to close this window.

What if my phone is not on your list?

Our list includes over 1300 phones and is continually growing. So it's pretty BIG. If you can't find yours, don't worry. Please use our 'Handset not listed' option to let us know. You'll find it in the Model Selection section of this website.

Click the coloured background or the close button in the top right corner to close this window.

Does my handset colour affect the price?

In order to keep things nice and simple we pay you the same price regardless of handset colour.

Click the coloured background or the close button in the top right corner to close this window.

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

Click the coloured background or the close button in the top right corner to close this window.

Do I need to include the charger or accessories?

No, we just need the handset with its battery.

Click the coloured background or the close button in the top right corner to close this window.

How can I determine if my phone is working or non-working?

Working

Each mobile phone should:

• Turn on and off (not much use otherwise)
• Be fully functional (Normal cosmetic wear and tear is acceptable)
• Have a working screen (everyone likes to see what they're doing)
• Include its battery (you can keep memory card, charger, etc)
• Be healthy - not crushed or water-damaged

Non-Working

Each mobile phone should:

• Include its battery (you can keep memory card, charger, etc)
• Be intact - not crushed or snapped in half

Non-Working examples: Broken / bleeding LCD (screen), No power up, Speaker / Mic faults, Broken aerial, etc.

Click the coloured background or the close button in the top right corner to close this window.

Is my phone classed as 'working' if it works but has a broken screen?

Unfortunately not. Broken screens are expensive to replace. Therefore, the phone will be classed as 'non-working'.

Click the coloured background or the close button in the top right corner to close this window.

Is my phone 'working' if the battery is flat?

Yes, provided you know that the phone otherwise works then it's fine to sell as 'working'. We use our own batteries to test phones.

Click the coloured background or the close button in the top right corner to close this window.

Do I get a higher price for a new handset?

To keep things simple, we only class handsets as 'working' or 'non-working'. Therefore, new handsets would be classed and valued as 'working'.

Click the coloured background or the close button in the top right corner to close this window.

Why are some phones only worth £1?

We list over 1300 models, some worth £1 and others worth £150. Our pricing team monitor market prices on a daily basis to ensure our prices remain the most competitive. With some new prepay handsets being sold for as little as £9.99 the prices we can pay you for second hand ones can sometimes be limited.

Click the coloured background or the close button in the top right corner to close this window.

My phone is not worth anything, can I recycle it with you?

Yes, you can either add the handset to an order or simply place it in an envelope and write 'FREEPOST MAZUMA' on the front and 'RECYCLE' on the back. Postage is free and we'll recycle your phone in the most environmentally friendly way.

Click the coloured background or the close button in the top right corner to close this window.

Is there a limit to the number of phones I can sell?

Good question, and good news. You can send us as many phones as you want, whenever you want. We'd like it if you did.

Click the coloured background or the close button in the top right corner to close this window.

What if my phone is blocked?

If your phone is blocked, it is likely it has been reported lost or stolen. We do not purchase blocked handsets. If you are the rightful owner of a blocked handset, we suggest you contact your service provider to have the phone unblocked.

Click the coloured background or the close button in the top right corner to close this window.

What if my phone is Network locked?

We accept Network locked handsets and pay the full value.

Click the coloured background or the close button in the top right corner to close this window.

Do you accept fake/counterfeit phones?

There is a growing number of counterfeit phones in the UK market. These handsets look very similar to genuine products but are illegally produced and may prove to be dangerous to use. We do not accept any non-genuine products. Popular counterfeit models include the Nokia N95, Nokia Arte, Apple iPhone and Samsung F480 Tocco.

Click the coloured background or the close button in the top right corner to close this window.

Do you accept stolen phones?

We don't like thieves and definitely do not accept stolen phones. We check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

Click the coloured background or the close button in the top right corner to close this window.

Do you sell phones?

All the phones we purchase are redistributed in bulk to various approved partners in developing countries. We do not sell to the general public. To enquire about becoming an approved partner, please contact our customer support team.

Click the coloured background or the close button in the top right corner to close this window.

What is an IMEI number?

This sounds a bit complicated but it really isn't. The International Mobile Equipment Identity (IMEI) number is a serial number unique to each and every phone. You'll usually find it printed on the back of the handset. Alternatively you can ask your phone to tell you itself: it'll display its IMEI on the screen if you enter *#06#.

Click the coloured background or the close button in the top right corner to close this window.

How do I delete my personal data from my phone?

We have developed a Mobile Data Delete Tool (the first of its kind in Europe) which will provide you with easy to follow, step-by-step instructions on how to remove personal information from your used mobile phones prior to selling them. Best of all - it's free to use!

Please click here to access our data delete tool.

Click the coloured background or the close button in the top right corner to close this window.

How long is my order valid for?

Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST bag.)

You have plenty of time to get your phone off to us, but we do recommend that you do it as soon as possible. That way there's less chance of your order expiring, and the sooner you receive our payment!

Click the coloured background or the close button in the top right corner to close this window.

What if I get the model or condition wrong?

If you realise you have made a mistake, please contact our customer support team and we'll happily correct your order.

If upon receipt of your phone(s) we find you have entered the wrong model, condition or quantities, we will amend your order and email you a revised offer. You will then have 7 days to accept the offer or have the revised handsets returned to you free of charge.

Click the coloured background or the close button in the top right corner to close this window.

I'm having system problems when logging in or placing an order?

Having system problems when logging in or placing an order? Your web browser settings may affect the way our system operates.

Click here to check that your web browser settings are okay.

Click the coloured background or the close button in the top right corner to close this window.