Mobile phone customers with pay as you go (PAYG) sim cards could find they are disconnected and their remaining credit taken, it has been revealed.

A new study by Which? showed most mobile network providers – including Vodafone, O2 and Orange – deem six months of no activity as a reasonable time to assume a PAYG mobile phone is no longer in use.

Any unused credit on the handset is usually lost. Virgin Media, however, will wait a year before deactivating a sim card and along with 3, which gives customers 30 days notice by text message of a planned deactivation.

Orange and Virgin Media offer to move existing credit to a new number if the customer takes a new sim card.

Which? technology services expert Catherine West advised people to try and make "at least one call every three to six months – depending on your network’s policy – and bear in mind if you only use your mobile for emergencies it’s worth keeping any credit to a minimum".

People who no longer want to keep an old handset could use up the credit and recycle their mobile phone with Mazuma, which offers cash when used devices are posted to it.

Magic your old mobile into cash now

Posted by Dan LathamADNFCR-2155-ID-19861666-ADNFCR

Written by Mazuma

Mazuma Mobile is the UK's most trusted mobile phone recycling service.

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