We’ve all been there. One minute our faithful mobile handset is sitting innocently on the table working perfectly, the next moment it’s covered in piping hot coffee and not working so well at all. Mobile phones get dropped, left outside in the rain, accidentally drowned in swimming pools and baths, chewed by pets, and even trodden on. Sometimes- thankfully not often- they just stop working for no obvious reason at all.

If you want to sell your mobile but it’s not working any more, don’t despair. We accept phones that don’t work perfectly as well as phones that do. Whether it’s a cracked screen, a software failure, or just a blank display, we can find a use for any mobile whether as a whole unit or in parts. You can still sell a mobile phone to us if it doesn’t work.

To sell a mobile that is no longer in good working order just use the usual process. Our screen will ask you whether or not the phone is working and all you have to do is tell us that it isn’t. Note that phones that have a broken or cracked screen but will still take and receive calls are classified as ‘non-working’, but a little bit of everyday wear and tear is acceptable in a ‘working’ phone.

If you declare a phone as non-working, we’ll give you a revised value taking into account both the model and the non-working status so you will know how much you can expect to get for it.

Written by Mazuma

Mazuma Mobile is the UK's most trusted mobile phone recycling service.

This article has 6 comments

    • Mazuma Customer Service Reply

      Good morning

      Please visit our website to get the best available quote for your devices,
      You can visit our website here http://www.mazumamobile.com. Enter your device into the search bar on the home page, here it will give you a list of gradings and what falls under each grade. You will need to select the grade that matches your device.
      If you have any questions or assistance, please contact our team via the information below.
      UK email:customerservice@mazumamobile.com – 0345 872 3000
      Australia Team:www.mazumamobile.com.au – 1300 45 77 66
      Kind regards
      Mazuma Mobile.

  1. Donna Reply

    My iPhone XR screen went black if you ring it it still rings and receives texts just the screen is broke! Will you buy mobiles like this?

    • Mazuma Customer Service Reply

      Good afternoon Donna,

      Yes of course we do!

      Please visit our website to get the best available quote for your devices,
      You can visit our website here http://www.mazumamobile.com. Enter your device into the search bar on the home page, here it will give you a list of gradings and what falls under each grade. You will need to select the grade that matches your device.

      If you have any questions or assistance, please contact our team via the information below.
      UK email:customerservice@mazumamobile.com – 0345 872 3000
      Australia Team:www.mazumamobile.com.au – 1300 45 77 66
      Kind regards
      Mazuma Mobile.

    • Mazuma Customer Service Reply

      Good morning David,

      Please visit our website to get the best available quote for your devices,
      You can visit our website here http://www.mazumamobile.com. Enter your device into the search bar on the home page, here it will give you a list of gradings and what falls under each grade. You will need to select the grade that matches your device.

      If you have any questions or assistance, please contact our team via the information below.
      UK email:customerservice@mazumamobile.com – 0345 872 3000
      Australia Team:www.mazumamobile.com.au – 1300 45 77 66
      Kind regards
      Mazuma Mobile.

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