O2 Xphone

Your Handset

O2 - Xphone

O2

Xphone

Condition  

Handset Terms & Conditions

Working

Each mobile phone or device should:

• Turn on and off (with all buttons working)

• Be fully functional* (cosmetic wear and tear is acceptable)

• Have a working screen (without cracks or pixel damage)

• Have a working touch screen** (without cracks or damage)

• Have a fully working operating system (software)

• Include its battery (you can keep memory card, charger, etc)

• Not be water-damaged (water indicators must not be red)

*All features such as Making calls, Wi-Fi, Camera, Video, etc must work.

**Applies to touch screen phones and devices only.

Faulty

Each mobile phone or device should:

• Include its battery (you can keep memory card, charger, etc)

• Be intact - not crushed or snapped in half

• Not have any missing parts or components

Faulty examples: Water damaged, Broken/bleeding LCD (screen), blank display, no power up, faulty/cracked touch screen, faulty operating system, etc

All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

Please see our full Terms & Conditions of Supply

My Handset is:

   
   
  •  Fully functional
  •  All buttons working
  •  Screen not damaged
  •  Touchscreen not cracked
  •  Not water damaged
  •  Includes battery
  •  Not fully functional or is damaged
  •  Intact, not crushed or bent
  •  No missing parts
  •  Includes battery

Find out more information about our Working & Faulty conditions.

Notice

The sad story

Unfortunately, this handset/device has no reuse value and we are unable to accept it.

Handset IMEI number  

Enter your Handset's IMEI number:

What is my IMEI number?

 

Handset IMEI number  

Enter IMEI numbers for all handsets below:
IMEI Number

What is an IMEI number?

The IMEI (International Mobile Equipment Identity) number is a 15 digit serial number unique to each and every phone.

You'll usually find it printed on a sticker on the back of your mobile or on the SIM tray of most Apple iPhones.

Alternatively you can have your mobile display
its IMEI number by typing the following on the keypad:

If your handset displays more than 15 digits or is separated by symbols, please enter the first 15 digits only.

To find your IMEI code, detach the battery and look at the IMEI field on the phone.
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Freepost Limitations

Due to new Royal Mail conditions
for posting lithium batteries, all
freepost services are now limited
to a maximum of 2 phones or
devices per parcel.

More than 2 phones or devices can still
be posted in a single parcel if sent by
Registered Signed-For or Special Delivery. Posting costs apply.

If you are selling more than 2 phones or devices and would like to use our freepost service, please register multiple sales of no more than 2 phones or devices per sale.

Please note that our free courier service for 10+ phones/devices is unaffected.

Please see our posting instructions for full details.

Your Mazuma Posting Options

You have 2 options when posting your phone(s) to us:

Option 1 - Freepost Tracked Returns

Option 1

Freepost Tracked Returns

Up to £50 Cover

Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1-3 Working days

Cost of this service

FREE (Postage is prepaid by us)

Royal Mail loss or damage cover

Up to £50

Maximum no. of phones per parcel

Up to 2

Option 3 - Special Delivery

Option 2

Special Delivery

Up to £500 Cover

Please post at your nearest post office via ‘Special Delivery’ and obtain a proof of posting receipt. The receipt will include a 13 character reference which can be used to track your parcel on www.royalmail.com.

Estimated time of delivery

1 Working day

Cost of this service

Approx. £6.95

Royal Mail loss or damage cover

Up to £500

Maximum no. of phones per parcel

Unlimited

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