Ofcom attempts to tackle high mobile phone bills

02/03/2012

Ofcom Attempts To Tackle High Mobile Phone Bills

UK mobile phone companies could be forced to let their contract customers restrict how much they spend so as to avoid unexpectedly high bills.

The regulator Ofcom has said the measures are needed to stop what they describe as "bill shock".

It states research has shown that 1.4 million customers with mobile phone contracts have been hit with surprisingly large bills in the past six months.

This announcement comes after a review of the problem of bill-shock which particularly affects people that use their phone abroad and come back from their travels to find they have racked up a huge bill.

The regulator said Ofcom believes mobile providers can do more to help their customers control the amount they spend on their mobile phones at home or abroad.

"Ofcom has written to the mobile providers calling on them to do more to develop and promote 'opt-in' measures, such as tariffs that allow consumers to set their own financial caps," the statement added.