O2 offers affected customers olive branch

19/07/2012

O2 Offers Affected Customers Olive Branch

Beleaguered mobile phone network provider O2 has offered its customers affected by the loss of service earlier this month a free gift voucher.

Thousands of customers were left without voice or data connections for as long as a day after a technical glitch played havoc with the network.

This meant that some mobile phone numbers were "not registering correctly on our network".

As a result of this, the firm is offering a free £10 gift voucher to those affected, as well as ten per cent on their bill if pay monthly or ten per cent extra on their first top-up in September to Pay & Go customers.

The company said in a blog posting that it wanted to thank all of its customers for continuing to support the firm in such a difficult time.

"We have now identified all those customers directly affected and we and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry," the post read.

Posted by Peter Robinson

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