We at Mazuma Mobile are committed to offering the very best value and service when it comes to recycling your old mobile to cash.
Our below promises are our pledge to this committment.
The Mazuma Mobile price promise guarantees you receive the full price quoted for your phone(s) provided your order meets our Terms & Conditions of Supply.
Once we receive your phone(s), if we find they do not meet our Terms & Conditions of Supply and the order value needs to be amended, we will email you a revised offer for your approval. If you are not completely satisfied with the revised offer, you can request to have the revised phone(s) returned to you FREE of charge.
Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 7 days.
Once you have placed an online sell order, we will post you a welcome pack which includes a freepost bag and posting instructions. We offer various posting options which include two FREE of charge services.
For orders of 10 or more handsets, we offer a FREE of charge courier collection service.
Free postage and collection services are only available from the UK.
To ensure your personal details are kept safe, our website offers a safe, secure registration process.
SSL encryption ensures that information passed between our website and your web browser is kept private.
To verify our credentials simply hover your mouse over the 'secured by SSL' logo on our registration page.
We at Mazuma Mobile believe you should get paid as much as possible, as quick as possible!
To make sure this is always the case, we promise to make payment within 48 working hours* from receipt of your phone(s).
48hr Payment promise is subject to orders meeting our Terms & Conditions of Supply.
*Monday to Friday, excluding public holidays.
Deleting personal data such as phone numbers, text messages and photos from your mobile phone prior to selling it can be tricky if you don't know how.
Our Mobile Data Delete Tool (the 1st of its kind in Europe) provides step-by-step instructions for most makes and models.
Best of all - it's FREE to use!
Mazuma Mobile aim to reuse over 95% of the mobile phones received in various developing markets where the cost of new mobile phones is sometimes unaffordable.
Where mobile phones are not reusable, we promise to recycle them in the most environmentally friendly way.
We are a Waste Electrical and Electronic Equipment (WEEE) Authorised Treatment Facility and are ISO 14001 Environmental Management System Accredited.
